Dealer FAQ

Frequently Asked Questions

Please see our sizing chart. 

Please note we have UNISEX photography gloves and one glove model customized FEMALE photography gloves (W’s Nordic). If you are looking for sizes for the W’s Nordic, please refer to the “Female Sizing” chart. For all other gloves, please use our “Unisex Sizes.”

As we learn more and more about gloves, we also learn that all hands are different. Some people have long skinny fingers and slim wrists and others have wide hands with short fingers. 

If the customer fits one size in the length but another size in the width, we would recommend choosing the larger of the two options.

We advise to wear the same size liner as a glove, so e.g. Ipsoot Medium with a Medium Liner. Naturally, the glove will be more snug/tight with the added liner but there will be room. 

Exception 1: If you are at the very end of the ratio size in the sizing chart, e.g. 1mm from being a size large, then we advise going up a glove size if you plan to often wear the liner with the gloves.

Exception 2: If your personal preference is to wear fairly loose gloves, then you should also go up a size when adding a liner. We don’t recommend this as you will compromise dexterity with loose gloves and our priority is the best possible camera feel. But you know best what you like. 

House tip: Make sure to choose a liner size that is snug/tight on your hand for the best Fliptech performance when wearing liners and gloves together. 

If you’re not sure what glove to recommend to a customer, please read this comprehensive blog post and watch the video. It has all the info you need. 

Warmth is a personal matter

Some people get colder than others. That is a fact. 

To make it easier for your customers to choose the right glove for their personal photography needs, we have designed these winter condition ratings and rated all our gloves to help you understand the conditions that that particular Vallerret Photography Glove performs best in.

Our signature FipTech finger caps are secured with two small magnets to keep the caps out of your way while you use your camera. These magnets will not affect your camera body, lenses, flashes, radio transmitters or other sensitive electronics we commonly use every day as photographers, including modern smartphones and laptops. As long as your device uses solid-state hard drives (such as your laptop, smartphone and SD cards), your electronics will not be affected at all by the magnets. On rare occasions, our magnets will affect the orientation of a handheld compass. Below is a list of other items that should be kept away from magnets:

-Older spinning hard drives

-Pacemakers: Research has shown that common magnets for home and office use with low magnetic strength posed little risk however if you have any concerns, please consult your physician. 

Refund and Returns

Yes. If the gloves don’t fit we’ll find a solution. If the customer would like to exchange for another size, they have 30 days to return our gloves. The product must be unused and in good condition. Remind the customers that the gloves will give and adjust to your hand when they’ve worn them a few times (just like new shoes), so bear this in mind whilst helping them make a decision.

Yes, no worries. We're proud to offer a 100% satisfaction guarantee or full refund no questions asked.

We're proud to offer a 100% satisfaction guarantee or full refund no questions asked. If a customer has bought a defective product, they are encouraged to return it to the retailer they purchased it from. Please offer them a glove exchange or a full refund and collect the

defective gloves to be returned to Vallerret.
You will need to notify your Vallerret contact of any customer defects you need to return before sending them back. 

Shipping and delivery

Once your gloves have been sent, you will receive an e-mail with your tracking number and a link to a tracking site where you can follow your gloves’ journey to your doorstep. If you have not received any information please email your contact at Vallerret.

If your gloves have not arrived according to the estimated delivery, then check your parcel tracking number. 

If something is unclear, simply shoot an email to carl@photographygloves.com with your order number and we will sort it out as fast as we can. 

If your tracking number doesn’t work or if you have any other questions concerning the delivery, please drop us a line at carl@photographygloves.com.

If you have received an incorrect purchase order, please email carl@photographygloves.com 

SIZING CHART

FIND YOUR SIZE:

  1. Measure around the widest part of your hand with a relaxed open palm.
  2. Measure from base of hand to the tip of the middle finger.

NB: We design our gloves to be snug for best camera feel possible. This sizing chart reflects snuggly fitted gloves.

    Unisex Sizes XS S M L XL XXL
    Hand Girth cm  18 - 20  20 - 21 21 - 22 22 - 23 23 - 25 25-28
    inch  7.1 - 7.9   7.9 - 8.3  8.3 - 8.7 8.7 - 9.1 9.1 - 9.8 9.8-11.0
    Hand Length cm  16.0 - 17.5  17.5 - 18.5 18.0 - 19.0 19.0 - 20.0 20.5 - 22.0 22-24.0
    inch  6.3 - 6.9 6.9 - 7.2 7.1 - 7.5 7.5 - 7.9 8.1 - 8.7 8.7-9.4
     EU Size Equivalent  EU 7.5  EU 8 EU 8.5 EU 9 EU 10 EU 11
     Unisex Glove Models: Markhof Pro 2.0 | Skadi Zipper Mitt | Ipsoot | Alta Over-Mitt | Merino Liner Touch | Primaloft/Merino Liner | Urbex
    Female Sizes XS S M L XL
    Hand Girth cm 16.0 - 17.5 17.5 - 18.8 18.5 - 20.0 20.0 - 21.5 -
    inch  6.3 - 6.9 6.9 - 7.4 7.2 - 7.9 7.9 - 8.5 -
    Hand Length cm 15.5 - 16.5 16.3 - 17.2  17.0 - 18.5 19.0 - 20.0 -
    inch  6.1 - 6.5 6.4 - 6.8 6.7 - 7.3 7.5 - 7.9 -
     EU Size Equivalent  EU 6  EU 7 EU 8 EU 9 -
    Female Glove Models: W's Nordic