Delivery & Shipping

Your gloves (and all other products purchased in our online store) are estimated to be ready for shipment within 24 hours of completed purchase.* (*unless stated otherwise, e.g. this does not apply for pre-orders).

Your gloves will be sent at latest the following business day unless we experience unexpected delays. 

IMPORTANT INFORMATION REGARDING IMPORT TAX AND SHIPPING ORIGIN

Gloves purchased via EU/GLOBAL SHOP are shipped from our fulfillment partner based in Holland.

Import duty and local taxes may apply in your country. Vallerret does not cover import taxes and potential customs bills. Customers are personally liable for any fees applied by national customs.

(Put in other words: These gloves are shipped to you from within EU. If you are a customer outside EU you need to import your gloves. Be aware that your purchase might exceed the import threshold defined by your national customs, meaning that your national customs may charge you an import fee at delivery. The import fee varies from country to country, e.g. in Norway it is 25%. So if you are nor expecting it, it can be a chunk).

Your shipping price will depend on your location. Our webshop will inform you of the applicable rate.

Shipping carriers

Our EU webshop is serviced by the following carriers:

• PostNL: International tracked shipments delivered by PostNL in collaboration with your national carrier. Your national carrier will deliver your package at your door or at your local Pick Up Point.
• GLS: International tracked shipments delivered by GLS to your doorstep. With communication another delivery attempt can be arranged or parcel can be picked up at your local GLS Pick Up Point.

Once your parcel has been sent you will receive an e-mail with your tracking number and a link to the tracking website (PostNL), from where you can follow your gloves’ journey to your door step.

Delivery times depend on your location and service time of your national carrier. Estimated delivery times are as follows:

• Customers in Europe can expect their gloves within 1-10 business days from day of shipping (depending on your location)
• Customers in the rest of the World can expect their gloves within 5-21 business days from day of shipping

If the waiting time extends above-mentioned and there is something wrong with your tracking number please contact us at support@photographygloves.com and we will resolve the issue.

Specific transit times to your country is outlined here by PostNL. Please note that transit time covers the amount of time it takes your order to leave our distribution center and arrive at the national delivery carrier. From here you must add on the time your national carrier needs to deliver to your doorstep. Most carriers guarantee national delivery within 1-3 days.