Jobs

WE´RE HIRING!!

Available Position: Customer Service Manager

The Vallerret Story:

Founded by Carl van den Boom and Stine Lyng Jørgensen, we designed our photography gloves to be the answer to the reoccurring problem of frozen hands while shooting in the winter months, essentially we solved our own problem and damn it.. we love winter and hate cold hands! 

We built our first prototype in 2014. Then, took it to Kickstarter a year later where we tripled our goal.

Fast forward to today, we’re a team of young ambitious entrepreneurs in a time of rapid growth and exciting opportunities for Vallerret Photography Gloves. We are based in Norway, and live and breathe Winter Photography and Photography Gloves. Our customers are part of the family and we prioritize a photographer having warm hands and smiling from ear to ear after using our product over making a few extra few dollars off them.

What’s the opportunity?

We’re looking for a team player to join our team as a part-time Customer Support Manager.

What are the day-to-day responsibilities?

  • Provide customer service through email and online support chat with unscripted personal conversations for an e-commerce business.
  • Generate sales by providing in-depth product knowledge on sizing, use and performance on all our products.
  • Assist customers with shipping issues and tracking information.
  • Provide after sales support through returns and quick turn-around on size exchanges.
  • Documentation of product questions and customer feedback to be forwarded to the relevant staff member.
  • Opportunity to assist staff and take on roles in other areas of our e-commerce business

 

What skills do you need to be successful in this role?

  • Need to be fluent in English - both oral and written -  with a great understanding of formal and unformal tones.
  • Understanding of extra languages a bonus but not necessary.
  • Understanding of photography and or a photographer is a bonus
  • Prior customer support experience in ecommerce or retail is a plus.

What’s in it for me?

  • Work anywhere you want as long as you have strong WiFi. (Preference for someone willing to work during U.S., Canada or European day time hours)
  • Average of 15 hours per week.
  • Flexible schedule
  • Direct access to the founders
  • Autonomy in your role.  

 

HOW TO APPLY:  

Send us a short (1 min) video telling us why this job fits you the best. Please email your Resume and link to you-tube or vimeo video to jobs@photographygloves.com

 

DUE DATE: Submissions close 1st September.

JOB AVAILABLE:  Start date from October 20th 2018

 

Learn More about the Vallerret Team Here: About US

Learn More about Vallerret Photography Gloves here: The Collection

 

 

SIZING CHART

FIND YOUR SIZE:

  1. Measure around the widest part of your hand with a relaxed open palm.
  2. Measure from base of hand to the tip of the middle finger.

Unisex Sizes XS S M L XL
Hand Girth cm  18 - 20  20 - 21 21 - 22 22 - 23 23 - 26
inch  7.1 - 7.9   7.9 - 8.3  8.3 - 8.7 8.7 - 9.1 9.1 - 10.2
Hand Length cm  16.0 - 17.5  17.5 - 18.5 18.0 - 19.0 19.0 - 20.0 20.5 - 23.0
inch  6.3 - 6.9 6.9 - 7.2 7.1 - 7.5 7.5 - 7.9 8.1 - 9.1
 EU Size Eqivaient  EU 7.5  EU 8 EU 8.5 EU 9 EU 10
 Uni Sex Glove Models: Markhof Pro Model | Ipsoot | Trigger Mitt | Merino Liner Touch 
Female Sizes XS S M L XL
Hand Girth cm 16.0 - 17.5 17.5 - 18.8 18.5 - 20.0 20.0 - 21.5 -
inch  6.3 - 6.9 6.9 - 7.4 7.2 - 7.9 7.9 - 8.5 -
Hand Length cm 15.5 - 16.5 16.3 - 17.2  17.0 - 18.5 19.0 - 20.0 -
inch  6.1 - 6.5 6.4 - 6.8 6.7 - 7.3 7.5 - 7.9 -
 EU Size Eqivaient  EU 6  EU 7 EU 8 EU 9 -
Female Glove Models: W's Nordic