Dealer FAQ
Dealer FAQ
Frequently Asked Questions
Which glove do I recommend?
We design gloves for all winter conditions and all gloves come with a rating from Light Winter to Arctic Winter conditions (rating is specified on Glove Hang Tag).
Ask the customer the following 2 questions:
- Where are you going for your Photography trip (e.g. UK or Antarctica)?
- What will you be shooting? (Will the customer be sitting still or running around?)
These factors will determine how much protection your customer will need against the elements. Another good question to ask is about the type of clothing they are planning to be wearing, and match that level of clothing with a glove thickness.
If you’re not sure what glove to recommend to a customer, please read this comprehensive blog post or watch the 3 min video.
How do I help a customer find their correct size?
Please see our sizing chart.
Most of our gloves have a snug fit. We have unisex gloves and one women’s model (Saga) with its own sizing chart.
In-between sizes: If in between, recommend the larger size.
How warm are the gloves?
We’ve designed winter condition ratings for each glove.
Founder’s note: Markhof V3 and Saga are great everyday gloves for most winter days. Personally comfortable down to −3/−5°C, though others report to use the Markhof down to −12 °C.
Everyone has a differrent tolerance to the cold, which is why we don't state the temperature on our gloves and instead use Mild to Arctic winter condition ratings.
If your customer tends to get cold easily, consider recomending the deep winter glove range.
When adding a liner, should I suggest going up in sizes?
Usually, keep the same size liner as glove. Exceptions: if you’re at the upper end of the size chart, or if the customer prefers loose gloves. Best dexterity comes with a snug fit.
Will the FlipTech magnets interfere with camera equipment?
No — the small magnets won’t affect modern cameras, lenses, flashes, smartphones, or laptops. They may affect compasses or very old spinning hard drives. Pacemakers: consult a physician if concerned.
Magnets issues
Thumb length and knuckle hinge position can affect magnet overlap. Ensure the magnets align when they are folded back.
Touch screen doesn’t work
Screen protectors and very low temperatures can reduce conductivity. A defective touch fabric is different; if so, please contact support.
Can hand warmers fit in the little pocket?
Yes. For example, “Only Hot” handwarmers fit. Pro tip: insert them with the glove off.
Refund and Returns
Can customers exchange sizes?
Yes. They have 30 days to exchange unused gloves in good condition. Remind them gloves break in like shoes.
Can a customer return gloves if they are not happy?
Yes. 100% satisfaction guarantee — full refund, no questions asked.
What do we do with defective returns?
Offer exchange or refund. Collect defective gloves and notify your Vallerret contact before sending them back.
Shipping and Delivery
Tracking: How do I track progress?
Customers receive an email with tracking info. If not, contact Vallerret.
My gloves have not arrived on schedule
Check the estimated delivery and tracking number. If unclear, email carl@photographygloves.com.
I can’t track my order
If tracking doesn’t work, email carl@photographygloves.com.
I received an incorrect purchase order
Please email carl@photographygloves.com.

