Frequently Asked Questions
Online: At this stage you can buy Vallerret Photography Gloves directly in our own online store and from B&H Photo online store in USA as well as Japan Photo in Norway/Sweden and TK Foto in Singapore.
Retail: You can find our gloves in Japan Photo in Norway/Sweden and in the local camera shop Elite Photo here in Voss, Norway. You can also find our gloves in Singapore at TK Foto Teknik.
Events: We annually make an appearance at The Photography Show in Birmingham, (UK) where you can buy gloves and have a yarn with the founders. Hope to see you!
EU/Global Shop: Recommended for orders to be delivered in EU and all other international deliveries except USA and Canada.
EU/Global Shop orders are shipped from Leusden, Netherlands.
US Shop: Recommended for orders to be delivered in USA & Canada.
US Shop orders are shipped from Michigan, USA.
Norway Shop: Only recommended for orders to be delivered within Norway.
Norway Shop orders are shipped from Voss, Norway.
Please Note: Import taxes and customs may apply in your country depending on your location and the webshop you chose for checkout.
If you don’t know what glove would be right for you, please read this blog post and watch the video. It has all the info you need:
Please note that we have UNISEX photography gloves and one customized FEMALE photography glove (W’s Nordic). If you are looking at the W’s Nordic go to the “Female Sizing” and for all other gloves go to “Unisex Sizes”.
As we learn more and more about gloves we also learn that all hands are different. Some people have long skinny fingers and slim wrists, others have wide hands with short fingers. Our gloves wont fit all even with the right measurements from the sizing chart – but we try:-)
We advise to wear the same size merino liner as glove, so e.g. Ipsoot Medium with a Medium Merino Liner. Naturally, the glove will be more snug/tight with the added liner, but there will be room.
The exception is if you are at the very end of the ratio size in the sizing chart, e.g. 1 mm from being a size Large, then we advise going up a glove size if you plan to always wear the liner with the gloves.
House tip: Make sure to chose a liner size that is snug/tight on your hand for the best Fliptech performance when wearing liners and gloves together.
Yes. If the gloves don’t fit we’ll find a solution.
If you wish to exchange for another size, you have 30 days to return our gloves . The return shipping will be at your own expense, and the product must be unused and in good condition. We’ll cover the shipment costs of the new size to your door. The gloves will give and adjust to your hand when you’ve worn them a few times (just like new shoes), so bear this in mind whilst making your decision.
Please drop us a line at email@example.com before returning the gloves. We have partners in different parts of the world and it would be a shame if you sent the gloves across the globe for a size swop, if we had a partner close by.
Yes, no worries. We offer 100 % satisfaction guarantee or full refund.
If you regret your purchase we offer a full refund within 30 days if gloves are unused and in original packaging. The customer will pay for return shipping.
If you are unhappy with the performance of the gloves or disappointed in any other way, please drop us a line and tell us about the issue on firstname.lastname@example.org and we will arrange a refund.
Please contact email@example.com before returning the gloves. Depending on your location we will sort out the best and fastest way to make a size exchange.
We have partners in different parts of the world and it would be a shame if you send the gloves across the globe if we had a partner close by. So give us a holler.
Once your gloves have been sent, you will receive an e-mail with your tracking number and a link to a tracking site where you can follow your gloves’ journey to your door step.
If your tracking number doesn’t work or there you have any other questions in relation to the delivery, please drop us a line at firstname.lastname@example.org
If your gloves have not arrived according to estimated delivery, then check your parcel tracking number.
If something is unclear simply shoot us an email email@example.com with your order number and we will sort it out as fast as we can.
Yes, we ship to all countries. You can find estimated transit times here for EU/Global Shop.
Please note that transit time covers the amount of time it takes your order to leave our distribution center and arrive at your national delivery carrier. From here you must add on the time your national carrier needs to deliver to your doorstep. Most carriers guarantee national delivery within 1-3 days, but check with your carrier.
Yes, you can. No problem at all.
All payment transactions are handled securely via PayPal or Stripe. Payments can be completed either via your PayPal account (Paypal also accepts regular credit cards with no account needed) or by all credit and debit cards accepted by Stripe. We only accept orders where payments have been successfully registered by PayPal or Stripe.
Credit card details are securely handled at all times by PayPal and Stripe.
We’d advise you to hand wash your gloves and keep them the far away from the tumble dryer. As the gloves have 100 % merino wool liners, the wool may shrink or twist in the tumble dryer if not handled properly, so don’t take any chances here.
Other questions, enquiries or just up for a chat?
Feel free to give us a shout any time: