Terms & conditions of purchase
All purchases completed on photographygloves.com accept terms and conditions of purchase as outlined below. Vallerret Photography Gloves reserves the right to update and change the Terms and conditions from time to time without notice.
Purchase for Private use only
Purchases made on photographygloves.com are for private use only. You are in no way allowed to resell any products purchases in our webshop or any Vallerret products in general without permission. Neither are you allowed to represent Vallerret or Vallerret’s products in any way that classifies as commercial use.
All payment transactions are handled via PayPal and Stripe. Payments can be completed either via your PayPal account (Paypal also accepts regular credit cards with no account needed) or by all credit and debit cards accepted by Stripe. We only accept orders where payments have been successfully registered by PayPal or Stripe. Credit card details are securely handled at all times by PayPal and Stripe.
Pre-shipping Order cancellation
You can cancel your order with a full refund until the day of shipping (but we ship fast, so you’ve go to be quick). Your will receive your full refund via the payment gateway you chose to place your order (PayPal or Stripe)
Warranty and complaints
Vallerret guarantees you a quality glove product. If you have any complaints please contact us and describe the problem. It will be helpful if you attach a picture clearly showing the problem. We will then evaluate your complaint, and decide if you should return the gloves to us.
If we find the product defective, Vallerret’s liability shall be limited to repair or replacement of the defective product at our discretion. In the event of an exact replacement of gloves that are no longer available, Vallerret will replace your product with one of comparable performance, size and value.
Please note the following exceptions from the warranty:
- Normal wear and tear.
- Damage caused by misuse, abuse, or neglect.
- Damage caused by use of solvents.
- Any and all claims for consequential or incidental damage.
Time is of essence when it’s Winter and you want to get out there and capture the magic.
We’ll do everything in our power to get you back in the snow with warm hands as quickly as possible.
Personal information about our customers will never be sent to any third parties. We will not sell, rent or trade your personal information to others for marketing purposes etc.
Delivery / Shipping
Your gloves (and all other products purchased in our online store) will be ready for shipment within 24 hours of completed purchase.* (*unless stated otherwise, e.g. this does not apply for pre-orders).
Your gloves will be sent at latest the following business day.
IMPORTANT INFORMATION REGARDING IMPORT TAX
All gloves are shipped from our fulfillment partner based in Holland except from orders coming from Norway, which will be sent from Norway. Import duty and local taxes may apply in your country. Vallerret does not cover import taxes and potential customs bills. Customers are personally liable for any fees applied by national customs.
For more information on delivery, estimated delivery times & returns click here.
Return Policy - Size exchange
If you wish to exchange for another size, you have 30 days to return the gloves . The return shipping will be at your own expense, and the product must be unused and in good state. We’ll cover the shipment costs of the new size to your door. The gloves will give and adjust to your hand when you’ve worn them a few times (just like new shoes), so bear this in mind whilst making your decision.
Please contact email@example.com before returning the gloves. Depending on your location we will sort out the best and fastest way to make a size exchange.
Return Policy - Other
100 % SATISFACTION GUARANTEED
If you regret your purchase we offer a full refund within 30 days if gloves are unused and in original packaging. The customer will cover cost of return shipment. Initial shipping costs will not be refunded.
If you are unhappy with your gloves’ performance, quality etc. you may also receive a full refund.
For all return and refund matters please contact us on firstname.lastname@example.org and we’ll find a solution.
Other terms and conditions
When making a purchase on our website you agree to receive follow up e-mails regarding your purchase (e.g. email asking for a review). You can unsubscribe these follow up e-mails at any time you wish.