Frequently Asked Questions
Retail: You can find our gloves in Japan Photo in Norway/Sweden and in the local camera shop Elite Photo here in Voss, Norway.
Events: We annually make an appearance at The Photography Show in Birmingham, (UK) where you can buy gloves and have a yarn with the founders. Hope to see you!
As we learn more and more about gloves we also learn that all hands are different. Some people have long fingers and slim wrists, others have wide hands with short fingers. Our gloves wont fit all even with the right measurements from the sizing chart – but we try:-)
Yes. If the gloves don’t fit we’ll find a solution.
If you wish to exchange for another size, you have 30 days to return our gloves . The return shipping will be at your own expense, and the product must be unused and in good condition. We’ll cover the shipment costs of the new size to your door. The gloves will give and adjust to your hand when you’ve worn them a few times (just like new shoes), so bear this in mind whilst making your decision.
Please drop us a line at firstname.lastname@example.org before returning the gloves. We have partners in different parts of the world and it would be a shame if you sent the gloves across the globe for a size swop, if we had a partner close by.
Yes, no worries. We offer 100 % satisfaction guarantee or full refund.
If you regret your purchase we offer a full refund within 30 days if gloves are unused and in original packaging. The customer will pay for return shipping.
If you are unhappy with the performance of the gloves or disappointed in any other way, please drop us a line and tell us about the issue on email@example.com and we will arrange a refund.
Please contact firstname.lastname@example.org before returning the gloves. Depending on your location we will sort out the best and fastest way to make a size exchange.
We have partners in different parts of the world and it would be a shame if you send the gloves across the globe if we had a partner close by. So give us a holler.
Once your gloves have been sent, you will receive an e-mail with your tracking number and a link to a tracking site where you can follow your gloves’ journey to your door step.
If your tracking number doesn’t work or there you have any other questions in relation to the delivery, please drop us a line at email@example.com
If your gloves have not arrived according to estimated delivery, then check your parcel tracking number.
If something is unclear simply shoot us an email firstname.lastname@example.org with your order number and we will sort it out as fast as we can.
Yes, we ship to all countries. You can find estimated transit times here.
Please note that transit time covers the amount of time it takes your order to leave our distribution center and arrive at your national delivery carrier. From here you must add on the time your national carrier needs to deliver to your doorstep. Most carriers guarantee national delivery within 1-3 days.
Yes, you can. No problem at all.
All payment transactions are handled securely via PayPal or Stripe. Payments can be completed either via your PayPal account (Paypal also accepts regular credit cards with no account needed) or by all credit and debit cards accepted by Stripe. We only accept orders where payments have been successfully registered by PayPal or Stripe.
Credit card details are securely handled at all times by PayPal and Stripe.
We’d advise you to hand wash your gloves and keep them the far away from the tumble dryer. As the gloves have 100 % merino wool liners, the wool may shrink in the tumble dryer if not handled properly, so don’t take any chances here.
Other questions, enquiries or just up for a chat?
Feel free to give us a shout any time: